Technical Support Engineer (front-end)

A position for 24 – 40 hours a week

About Conversationals

Our mission is to be world’s best conversational development agency. Conversationals specializes in digitizing and automating conversations between organisations and their customers.

We provide front-end solutions so that chat technology can be used to it’s potential. Over 25 customers use our front-end solutions resulting in an average of 750.000 customer interactions a day. Now our team is expanding and we are looking for new talent to support our development team.

What we do:

  • Our team developed an app where everything can be done through a conversation with either a chatbot or livechat.
  • Our team digitizes customer services by reducing the quantity of emails and calls by introducing an intelligent chat solutions.
  • Our team implements conversational front-ends with seamless collaboration between bots and agents.
  • Our team links contact centers and chat platforms to virtual assistants to provide continuous conversations to users.

What will you do:

  • You will be our primary contact for all support requests. These can be questions but also minor changes.
  • You should be able to fix minor front-end issues yourself and deliver them internally for review. Once reviewed you will deliver the fix to the client in a timely manner.
  • You will co-ordinate between the client and the development team whenever requests are too big or complex to handle yourself.
  • You will continuously help us improve our workflow to not only make our clients happy but to make our own work as smooth as possible.

What we expect:

  • You have excellent debugging skills: You can identify why things don’t work, even with limited information.
  • You are an excellent verbal, written and interpersonal communicator. You will be communicating with customers in multiple organisations.
  • You have the willingness to dive into and take ownership of our technology towards customers.
  • You are a creative problem solver.
  • You are able to recognize the underlying question of the issue that needs to be resolved.

You ideally will have:

  • 3 years experience the technical customer support service.
  • Experience using at least two of these technologies: HTML, CSS, JavaScript.
  • Be eager to learn more of our technologies (JavaScript, GIT, deployment)
  • Fluent knowledge of English and Dutch, spoken and written.
  • Willingness to work flexible hours in strictly emergency situations (this doesn’t happen very often).

What’s in it for you:

  • Competitive salary (€±35k per year, based on 40 h/week and experience).
  • A remote and independent working environment. You choose your own working hours during the week, but once a week (fridays) you are available to work with fellow developers at a location in the middle of the Netherlands when needed.
  • Ownership, responsibility and the flexibility to give it your own twist.
  • A supportive team of senior developers.
  • Gain development experience and build your resume.
  • Working with and developing in a cutting edge field. Conversational interfaces are the future of customer service.
  • A casual ambience and enough room for constructive discussions. Everything we do is based on our innovative, open and pro-active culture.

Want to know more or apply for the job? Don’t hesitate to reach out to Brambram.lenten@conversationals.nl or Flurin: flurin.egger@conversationals.nl.